HOW DO PAWN SHOPS WORK
A fast and simple process
Whether you are borrowing or selling, our process offers fast access to funding wherever you are based in the UK.
In person & from home
How it works
Learn how our service works, the different ways you can get your luxury assets to us, and what you will need to do, with support at every step.
Get in touch
Get started by providing details about the asset you would like to borrow against or sell.
Receive a quote
Our specialists assess your asset and provide a free, no obligation quote in as little as 1 hour.
Get your assets to us
Bring your asset to one of our stores anytime or by appointment, or use our home collection service.
Receive payment
Accept the agreement and receive payment via same day bank transfer. Our team is here to help with ongoing aftercare.
From home and in person
What you need to do
Whether you choose to work with us from home or in person, find out exactly what you need to do.
Get ready for your visit
Prepare your items along with any boxes, paperwork, or packaging. For security and protection, ensure everything is discreetly packed during travel. Please also have your ID (driving licence or passport) and proof of address (utility bill or bank statement, PDFs accepted) ready. You can send scans of these documents in advance to speed up your visit by emailing them to services@suttonsandrobertsons.com.
Choose your showroom
Select the most convenient London store for you. We have three central locations in South Kensington, Victoria Street, and Edgware Road, with directions and transport details available on each stores page. You can book an appointment or simply walk in. If you are short on time, opt for a 15 minute drop off and complete the rest from home, or choose a full consultation of up to 60 minutes.
Visit & review offer & agreement
Walk into your chosen store, or attend your scheduled appointment. If you opt for a full consultation, our team will guide you through the entire process in person, with time to answer any questions. If you choose a quick drop off, your agreement will be issued digitally by email, allowing you to complete the process from home at your convenience.
Arrange your courier service
Once you have received a quote and reviewed our 'from home' options, or been advised by our team, get in touch to arrange your courier service. We will confirm the most suitable option for you and talk you through clear instructions, so your items are sent securely and fully insured, with support on hand if you need it.
Get ready to send
Prepare your items, including any boxes or paperwork, where possible. You can use your own secure packaging or request a free courier pack (with packaging provided), which will be dispatched the same day if requested by 1pm. If you are using our next day courier service, you can download a courier label and send your items the same day.
Review offer & agreement digitally
You will be notified once your items have safely arrived with us, along with your offer. Share your ID and proof of address by emailing scanned copies to services@suttonsandrobertsons.com. Your agreement will then be issued digitally for you to review and sign. Funds are transferred the same day (if signed before 3 pm).
GET IN TOUCH
Get started
Get in touch with our team for a free quote and start raising money on your luxury assets today. It only takes a few minutes to get started.
YOUR QUESTIONS ANSWERED
Frequently asked questions
Everything you need to know about visiting us in person or working with us from home.
Which address do I send my items to?
All courier packs should be sent to this business address:
Suttons and Robertsons
127 Victoria Street
London,
SW1E 6RD
Please include your enquiry reference number provided by Suttons and Robertsons on the outside of your package.
Can I use my own courier service instead of yours?
Yes. We offer our own insured courier service options, but you are welcome to use your own if you prefer. Before sending anything, please contact us so we can discuss your enquiry and ensure everything is in order. Should you choose to arrange your own courier, you would be responsible for the cost, and any loss or damage in transit would not be covered by our insurance. We would therefore recommend using a guaranteed, insured, tracked and signed-for delivery option. Please note that we only accept deliveries during our opening hours. Deliveries outside these hours will not be possible.
Is your ‘from home’ service free of charge?
All eligible options are free of charge. Alternative options may be available, and any additional cost would either be deducted from your payout or charged to you separately. Please get in touch for more information.
What if I’m not happy with your offer?
If our final offer isn’t right for you, we will return your item(s) free of charge, or you can collect them in store at a time that suits you. If an item you send us turns out to be a replica, or is not genuine as described, we may charge you for return postage.
What paperwork is required?
There is a simple purchase agreement, which we’ll send to you digitally for easy online signing.
How does the courier pack service work?
We can post you a Special Delivery pack (arriving within 48 hours). Simply request a courier pack today.
How should I package my items?
Packaging your items securely is important. We have created a step-by-step guide to help you ship luxury goods safely.
Is it safe and secure to use your courier service?
Our courier pack offers a secure, hassle-free way to sell or loan against your item(s) from home:
- Reliable Special Delivery service
- Fully insured during transit up to £20,000 against loss, theft, or damage
- Real time tracking throughout the journey
- Signature required upon delivery for added security
- We’ll notify you as soon as your item(s) are received and processed
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