No need to worry. When selling gold by post, it’s not essential for your jewellery to be hallmarked. Our experts will test its purity to assess it accurately.

Yes, you can send us gold items that contain gemstones. We will assess the gold based on its weight and purity, while any gemstones will be valued separately and considered as part of your overall offer where appropriate. Diamonds over 0.25ct may have additional value based on their carat, colour, cut, and clarity.

We can only pay for precious metals. If you send non-precious metal items, it will cost £15 to have them returned.

Yes, we require a minimum of 10 grams of precious metals. Parcels with less than 10 grams of gold, platinum, or palladium will incur a £15 admin fee for their return.

The safety and security of your valuables are very important to us. Your items are protected during transit with our free padded and tamperproof postage envelope, insured to £20,000 and trackable via Royal Mail Special Delivery. Once your items arrive, they are checked, itemised, and the process is video recorded for added security.

That’s perfectly fine. Our experts will assess your items for free with no obligation. If you choose not to sell, we’ll return your items to you at no cost.

No, we don’t send cash or cheques through the mail.

Yes, we transfer your payment straight to your bank account via Direct (BACS) transfer at no charge. This transfer occurs on the day we receive your items. Most UK banks operate under the ‘Faster Payments System,’ so you usually receive your funds the same day.

We are happy to share our calculations to show you how we arrived at our offer price, including the weight and purity assessments.

Yes, we do. If you find a higher price from another online scrap gold buyer, we’ll match it. Just send us the written offer with the date, weight, and grade of the metals. Keep in mind that gold prices change daily, so our guarantee will be adjusted according to the current gold rate versus the date of your provided offer.

We ensure your items are valued with care and precision by our experts. We consider the London Bullion Market Association spot prices, as well as the purity and weight of your items. Once you accept our offer, the funds will be transferred directly to your bank account within 24 hours. Many customers see the money in their account within an hour.