Returns Policy

As part of the Suttons & Robertsons returns policy a customer who has purchased any retail item from Suttons & Robertsons is entitled to an exchange/refund within 14 days if they are not happy with their purchase, providing the item is returned in its original condition, along with the receipt and packaging. None of the above terms affect your statutory rights to cancel a distance contract or to return goods when goods are faulty or incorrectly supplied.

Please note that our returns policy excludes items which have been personalised, engraved, adjusted or resized and are non returnable.

If you have any further queries, please contact our customer service department:


08000 389 839

(UK only / local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details). Lines are open Monday to Friday 9.00am – 6.00pm, Saturday 10.00am – 4.00pm (closed Sunday and bank holidays)


[email protected]