This is the privacy statement of T. M. Sutton Limited trading as Suttons & Robertsons, Robertsons and T. M. Sutton. We understand that your privacy is extremely important to you. As a result we have put in place number of measures to ensure that any personal data we obtain from you visiting this website is processed and maintained in accordance with accepted principles of good information handling and also in accordance with the Data Protection Act 1998.This statement provides you with details of the type of information we may hold about you, how we obtain and use any information and how we protect your privacy.
You are free to browse the website www.suttonsandrobertsons.com without providing any personal or any other information whatsoever.
If however, you e-mail a question to service@suttonsandrobertsons.com, register your interest, or enter any competitions then it will be necessary for us to collect information about you in order to forward by return e-mail a reply. The information that is usually collected is as follows:
From what you do on our site: This can show us for example which elements of the website you use most and least.
The information we collect about you will be recorded electronically and may be used in the following ways:
Sometimes we'll share your information with carefully selected third parties outside the
T. M. Sutton Ltd. We may do this for the following reasons:
We will only deal with third parties that we trust to act in our customers' best interests and who treat our customers' information with the same stringent controls that we apply ourselves.
Credit reference agencies (CRAs) collect and maintain information on consumers' and businesses' credit behaviour, on behalf of lenders in the UK. Although you have applied to us we will check our own records, we will also contact CRAs to get information on your credit behaviour with other organisations. This will help us make the best possible assessment of your overall situation before we make any lending decisions. We may collect the following information;
Information that is supplied to us will be sent to the credit reference agencies, who may keep a record of that information. If you give us false or inaccurate information and we suspect fraud, we will record this and may also pass this information to financial and other organisations involved in fraud protection to protect us, them and our respective customers from theft and fraud.
By choosing to register and transact with T. M. Sutton you will be choosing not to opt out of the transfer of your information to an associated company of ours, a service provider or agent in another country including outside of the European Union, we will make sure that such organisation agrees to apply the same levels of protection as we are required to apply to information held in the UK and to use your information only for the purpose of providing the service to us.
For information about our Group Privacy Policy, including those companies outside of the European Union you should refer to www.dfg.com
Unless you have advised us to the contrary, both we and any other broker, lender or third party referred to above may contact you by telephone, letter, e-mail, sms or fax.
How long we keep your information for depends on the basis on which it was provided, generally however:
We will only collect and store information about you, with your consent.
From time to time we would like to contact you with offers relating to products of ours which we think you might be interested in. We may also wish to share some of your information with third parties so that they can also provide you with information about products and services that might be of interest to you. If you do not wish to receive such information please tick the box on the appropriate form when you fill out your details.
You have the right of access to your personal records or other information that the T. M. Sutton holds about you. The charge for this service may be up to £10 for each request.
If any data or information we hold about you is inaccurate or out of date then please let us know and this will be corrected immediately.
You can be deleted from our databases. Please note that this will not delete information held about you on other third party databases or information, which we are required to hold for legal or regulatory purposes.
To revise your consent, access, amend or delete your records you should contact the Data Protection Officer, T. M. Sutton, Castlebridge Office Village, Castle Marina, Nottingham NG7 1LD Email: service@suttonsandrobertsons.com
Appreciating that both privacy and security of your information is of the utmost importance, the T. M. Sutton have implemented technology and security policies, rules and measures to protect the personal information we hold about you.
We protect your information by:
We will take all reasonable steps to protect your information, but data can never be guaranteed 100% secure. Please note that we will not be liable for any breach of security unless we have been negligent.
This website may from time to time include links to other sites. We make every effort to provide links to high quality, reputable sites but we're not responsible for their privacy practices or, site content, or the services they offer.
Information given by you which is considered sensitive information in the Data Protection Act 1998 includes information about your medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, sexual orientation and other information which you identify as sensitive. By providing this information voluntarily you give consent that this information may be transferred as per Use of Your information outside the UK to another company within the T. M. Sutton group. We will not send sensitive information about you to any other third party without your express consent.
If you call any of the telephone numbers quoted on this website we may record your call. These recordings are used for training and quality control purposes to ensure that we continuously monitor and improve our customer service standards.
We use aggregated customer information to help us understand how our website is performing commercially and what we can do to improve performance. We may provide this information to other companies, such as third party advertisers. This information does NOT include any personal details that can be used to identify individuals.
This policy does not apply to the practices of companies the T. M. Sutton does not own or control, or to people T. M. Sutton does not employ or manage.
T. M. Sutton may amend this privacy policy from time to time. If any amendments are made then a notice will be posted on this website. This privacy policy was last updated on 25th November 2010.
Should you have any queries or require any information about this Privacy Statement or T. M. Sutton Limited and the Data Protection Act then these should be directed to the Data Protection Officer, T. M. Sutton, Castlebridge Office Village, Castle Marina, Nottingham NG7 1LD,
To find out more information about how credit reference agencies use your data you can contact 3 agencies currently operating in the UK; the information they hold may not be the same so it is worth contacting them all. They will charge you a small statutory fee;
CallCredit, Consumer Services Team, PO Box 491, Leeds LS3 1WZ or call 0870 0601414
Equifax Plc, Credit File Advice Centre, PO Box 3001, Bradford, BD1 5US or call 0870 010 0583 or log onto www.myequifax.co.uk
Experian, Consumer Help Service, PO Box 8000, Nottingham, NG80 7WF or call 0870 241 6212 or log onto www.experian.co.uk
If you want to receive details of those fraud prevention agencies from whom we may obtain and with whom we may record information about you, write to us at the above address.
This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our www.suttonsandrobertsons.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
www.suttonsandrobertsons.com is a site operated by T. M. Sutton Limited trading as Suttons & Robertsons, Robertsons and T. M. Sutton ("We"). We are registered in England under company number 283556 and have our registered office at CNA House 6th Floor, 77 Gracechurch Street, London EC3V 0AS. Our main trading address is156-158 Victoria Street, London SW1E 5LB. We are a limited company.
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use
When using our site, you must comply with the provisions of our Acceptable Use Policy.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
We process information about you in accordance with our Privacy Notice. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
Contracts for the supply of services formed through our site or as a result of visits made by you are governed by our terms and conditions.
Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty. Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site. We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy. If you wish to make any use of material on our site other than that set out above, please address your request to service@suttonsandrobertsons.com
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
If you have any concerns about material which appears on our site, please service@suttonsandrobertsons.com.
Thank you for visiting our site.
This acceptable use policy sets out the terms between you and us under which you may access our website www.suttonsandrobertsons.com (our site). This acceptable use policy applies to all users of, and visitors to, our site. Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms Terms Of Website Use.
www.suttonsandrobertsons.com is a site operated by T. M. Sutton Limited trading as Suttons & Robertsons, Robertsons and T. M. Sutton (we or us). We are registered in England under company number 283556 and we have our registered office at CNA House, 6th Floor, 77 Gracechurch Street, London EC3V 0AS. Our main trading address is 156-158 Victoria Street, London SW1E 5LB.
We are regulated by the Office of Fair Trading.
You may use our site only for lawful purposes. You may not use our site:
You also agree:
Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use Terms Of Website Use
Not to access without authority, interfere with, damage or disrupt:
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole. Contributions must:
Contributions must not:
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate. Failure to comply with this acceptable use policy constitutes a material breach of the terms of use Terms Of Website Use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
Suttons & Robertsons is standing by to help.
We will help you with any problems, questions, or concerns you may have:
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